"AMO's services accelerate cash flow, lower operating costs, reduce bad debt expense and improve customer retention."
- Mike Chamberlain, CEO
 
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Utilities

Commercial | Bankcard/Financial Services | Healthcare | Utilities | Education
Auto | Government | Telecommunications | Small Business Services |
Outsourcing Services | Litigation Management

Asset Management Outsourcing (AMO) offers a variety of collection services crafted specifically for the utility industry. AMO delivers reliable solutions for revenue challenges, driven by deregulation and other market forces, with a focus on improving credit controls and reducing bad debt. We provide a broad range of accounts receivable solutions that are customized to meet your specific needs, from first bill to final collection:

    Customer Care
    Proactive contact to enhance customer satisfaction
  • Courtesy Contact (Service satisfaction, assistance programs, energy services)
  • Customer care routing dispute resolution
  • Credit review analysis - risk management
  • Special handling services tailored to your specific needs

    Early Stage Contact
    Proactive contact to reduce delinquency
  • Friendly reminder contacts
  • Direct pay recruitment
  • Payment plan management
  • Inbound call management

    Disconnect Management
    Proactive contact to avoid disconnect and collection
  • Final bill resolution contact prior to write-off
  • Hot-line intercept call management services
  • Urgency payment services
  • Interactive voice response services

    Third Party Collections
    Proactive suite of services to recover revenues
  • Minimum account resolution standards to ensure a uniform approach to QA
  • Traditional first placement services that targets payment in full
  • Secondary placement services that targets account resolution
  • Legal intervention services to supplement traditional efforts
AMO ®
Where Total Performance is the Standard.
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