Utilities

Asset Management Outsourcing (AMO) offers a variety of collection services crafted specifically for the utility industry. AMO delivers reliable solutions for revenue challenges, driven by deregulation and other market forces, with a focus on improving credit controls and reducing bad debt. We provide a broad range of accounts receivable solutions that are customized to meet your specific needs, from first bill to final collection:

Customer Care

Proactive contact to enhance customer satisfaction

Courtesy Contact (Service satisfaction, assistance programs, energy services)
Customer care routing dispute resolution
Credit review analysis - risk management
Special handling services tailored to your specific needs

Early Stage Contact

Proactive contact to reduce delinquency

Friendly reminder contacts
Direct pay recruitment
Payment plan management
Inbound call management

Disconnect Management

Proactive contact to avoid disconnect and collection

Final bill resolution contact prior to write-off
Hot-line intercept call management services
Urgency payment services
Interactive voice response services

Third Party Collections

Proactive suite of services to recover revenues

Minimum account resolution standards to ensure a uniform approach to QA
Traditional first placement services that targets payment in full
Secondary placement services that targets account resolution
Legal intervention services to supplement traditional efforts